FAQ
Orders:
- Orders are processed in the order they are received.
- If you have any questions regarding product, please feel free to contact customer service by clicking here. We will do our best to reply the same day within business hours.
- Splendid Iris reserves the right to refuse any orders.
How Can I find a local Splendid Iris retailer?
- We love helping customers support #shoplocal. Please email us by clicking here with the cities you shop and we can help you find a store near by.
Where is Splendid Iris located?
- We are located in Westlake Village, California - A town at the end of Los Angeles County. Our office, warehouse and flagship boutique are all operated out of the same location.
What is your jewelry made of?
- Splendid Iris jewelry is made of brass (unless otherwise noted) and plated with gold or rhodium. Other materials often used are fresh water pearls, glass crystals, natural stones, and cubic zirconia.
Is your jewelry considered hypoallergenic?
- We do not consider our jewelry hypoallergenic as everyone has different reactions to various materials.
Is your jewelry plated?
- Most our jewelry is brass plated with gold or rhodium. Read product descriptions to see exclusions. A special technique is used to adhere the plating to the brass which adds longevity to its shine. With that said, it can tarnish over time. Please follow our care instructions.
How can I preserve the longevity of fashion jewelry?
- Fashion jewelry is best stored in individual plastic bags away from light. Keep jewelry dry and moisture free and avoid contact with chemicals and cosmetics.
I am a Splendid Iris wholesale customer, why are these prices retail?
- We are so grateful for our retailers across the country. To shop wholesale pricing, a one-time registration to set up an online account is required. Please allow 24 business hours to receive account approval.
- You can create your wholesale account by clicking here.
I am logged into my wholesale account but can not use a coupon code I saw.
- Coupon codes posted on our website or social media are based on retail pricing. Wholesale pricing is our largest discount we offer.
I am logged into my wholesale account, why do I keep seeing retail prices appear?
- When shopping wholesale, you may see a retail price displayed briefly before the wholesale price appears. You can rest assured, this is simply how the site functions and are not be charged retail.