FAQ
Orders:
- Orders are processed in the order they are received.
- If you have any questions regarding product, please feel free to contact customer service by clicking here. We will do our best to reply the same day within business hours.
- Splendid Iris reserves the right to refuse any orders.
How Can I find a local Splendid Iris retailer?
- We love helping customers support #shoplocal. Please email us by clicking here with the cities you shop and we can help you find a store near by.
Where is Splendid Iris located?
- We are located in Westlake Village, California - A town at the end of Los Angeles County. Our office, warehouse and flagship boutique are all operated out of the same location.
What is your jewelry made of?
- Splendid Iris jewelry is made of brass (unless otherwise noted) and plated with 18k gold or rhodium. Other materials often used are fresh water pearls, glass crystals, natural stones, and cubic zirconia.
Is your jewelry considered hypoallergenic?
- We do not consider our jewelry hypoallergenic as everyone has different reactions to various materials.
Is your jewelry plated?
- Most our jewelry is brass plated with 18k gold or rhodium. Read product descriptions to see exclusions. A special technique is used to adhere the plating to the brass which adds longevity to its shine. With that said, it can tarnish over time. Please follow our care instructions.
How can I preserve the longevity of fashion jewelry?
- Fashion jewelry is best stored in individual plastic bags away from light. Keep jewelry dry and moisture free and avoid contact with chemicals and cosmetics.
Do you have any jewelry that is water resistant?
- Yes. We have a selection of jewelry that is stainless steel. The silver color is simply polished stainless steel while the gold color is plated 18k gold and uses a process called PVD. Because of the process, the gold color is inherently a shade darker than our other pieces.