FAQ
Orders:
- Orders are processed in the order they are received.
- If you have any questions regarding product, please feel free to contact customer service by clicking here. We will do our best to reply the same day within business hours.
- Splendid Iris reserves the right to refuse any orders.
How Can I find a local Splendid Iris retailer?
- We love helping customers support #shoplocal. Please email us by clicking here with the cities you shop and we can help you find a store near by.
Where is Splendid Iris located?
- We are located in Westlake Village, California - A town at the end of Los Angeles County.
What is your jewelry made of?
- Splendid Iris jewelry is made of brass (unless otherwise noted) and plated with 18k gold or rhodium. The process is called electroplating. Other materials often used are fresh water pearls, glass crystals, natural stones, and cubic zirconia.
Do you have any jewelry that is water resistant?
- Yes. We have a selection of jewelry that is stainless steel. The silver color is polished stainless steel while the gold color is plated 18k gold and uses a process called PVD. Because of the process, the gold color is inherently a shade darker than our other pieces.
Is your jewelry considered hypoallergenic?
- We do not consider our jewelry hypoallergenic as everyone has different reactions to various materials.
How can I preserve the longevity of fashion jewelry?
- Fashion jewelry is best stored in individual plastic bags away from light. Keep jewelry dry and moisture free and avoid contact with chemicals and cosmetics. Our Water Resistant collection should be cared for when not in use, however you can freely without worrying about the color fading.